Privacy Policy

Maju Mesin ("we", "us", "our") is committed to handling personal data with care and transparency. This Privacy Policy explains how we collect, use, store, and protect information about individuals who visit our website or engage with our services. It is written in plain language and applies to all personal data handled by Maju Mesin in the course of its business activities.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have questions about this policy, please contact us at [email protected].

We may collect the following categories of personal data:

• Contact details: name, email address, phone number
• Business information: company name, job title, business type
• Enquiry content: information provided via our contact form or emails
• Website usage data: pages visited, browser type, IP address (via analytics tools, if consented)
• Cookie data: stored preferences and session data (see Section 5 and our Cookie Policy)

We do not collect sensitive personal data such as financial account numbers, identity card numbers, or medical information through our standard website or enquiry channels.

Personal data is collected through:

• Our website contact form
• Direct email and telephone communications
• During client engagement activities
• Website analytics tools (only with cookie consent)

We process personal data for the following purposes and legal bases:

• Responding to enquiries: necessary to take steps at your request before entering a contract
• Service delivery: necessary for the performance of a contract
• Business communications: with your consent, or where legitimate interest applies
• Website improvement: with your cookie consent for analytics data
• Legal compliance: where required by Malaysian law

We retain personal data only as long as necessary for the purposes described:

• Enquiry records: up to 24 months from date of initial contact
• Client engagement records: up to 5 years following project completion, in line with statutory requirements
• Marketing communications: until you withdraw consent
• Website analytics data: as configured in the analytics tool (typically 14 months)

We do not sell personal data to third parties. Data may be shared with:

• Service providers: tools and platforms we use to deliver services (e.g. email, file storage), under confidentiality obligations
• Professional advisors: lawyers or accountants where legally necessary
• Authorities: where required by Malaysian law or regulatory body

Any third-party service providers are required to handle your data in a manner consistent with this policy and applicable law.

We use cookies to improve website performance and (with your consent) to understand how visitors use our site. Essential cookies are always active. Analytics and marketing cookies are only activated with your consent. Full details are available in our Cookie Policy.

We take reasonable and appropriate steps to protect personal data from unauthorised access, loss, or disclosure. These include:

• HTTPS encryption for our website
• Access controls limiting data access to relevant personnel
• Confidentiality obligations with all staff and contractors
• Regular review of data handling practices

In the event of a data breach affecting personal data, we will notify affected individuals and the relevant authorities as required under applicable Malaysian law.

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent to processing based on consent (this does not affect prior lawful processing)
• Request cessation of processing for direct marketing purposes
• Inquire about the types of personal data held and how it is used

To exercise any of these rights, please contact: [email protected]. We will respond within 21 days.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.

Our services are intended for business use and are not directed at persons under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor's data has been collected, we will delete it promptly.

We may update this Privacy Policy periodically. When we do, the "Last Updated" date at the top will be revised. Continued use of our website following any update constitutes acceptance of the revised policy. Material changes will be communicated where reasonably practicable.